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FAQ

Order Process
Question What happens after I send my order?
Answer

After you send your order you will get an automated email with teh summary of your order. We will get this too and will compile an invoice and send this to you by email.

In the invoice is included:

Discount (5% for orders over 100€ or 10% for orders over 150€)
VAT adjustments (non EU customer don`t have to pay German VAT (19%)
Shipping adjustments (smaller orders can be send by "Maxibrief", these are not insured)
PAYPAL and bank details.

 
Question Are all products in your shop in stock?
Answer

No, we have a store in Berlin City and not a Industrial Storage Complex. We will notify you with the invoice if items are out of stock and how long it will take to get tese for you. If items are not available for longer time (3+ weeks) we will delete these from your order.

 
Other
Question Are you distributor, do you sell to stores?
Answer No, we are a retailer. If you are VAT registered you don`t pay German VAT (19%).
 
Question I am visiting Berlin, do you have a store front?
Answer

Yes, you can visit us in our store in Berlin Kreuzberg:

Battlefield Berlin
Gneisenaustrasse 43
10961 Berlin
U- Bahn Gneisenaustrasse (U7)

Opening Times:
Mo 10:00 -19:00
Di   10:00 - 20:00
Mi  10:00- 19:00
Do  10:00- 20:00
Fr   10:00- 19:00
Sa  10:00- 16:00
Su     Closed